They Get It

I enjoy going to the bank. Even though I do like money, I really enjoy going there because of the great customer service.

The tellers always say hello to me by name, they smile and they make me feel comfortable. They engage me in conversations about day-to-day life. They are my friends. I feel at ease and confident that my banking issues and concerns are being handled by someone that I have a personal bond with. I am certain that my needs will be met.

Many people bank with the same bank for decades. These relationships are built on the principles of excellent customer service and are priceless to the bottom line of the bank.

The tellers at the bank understand these key principles of excellent customer service:

• SMILES are FREE
• Greetings are FREE
• Recognition is FREE
• Appreciation is FREE
• Consistency is FREE

The bank tellers get what Great Customer Service is.

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