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Press Releases
Business training guide highlights free customer service (March 7, 2012)

Media Mentions
Customer service training should happen every day, expert says (FieldAware, March 8, 2012)
Customer Service Group – How good are your reps’ communication skills? (May 2012)
Customer Service Group – Excerpt From: Respect Is Free (May 2012)
Greenhouse Management – Free Growth Plan (July 2012)

Book Review
The Midwest Book Review (May 2012)

Book Summary
Table of Contents
Author Biography
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