Definition of Service

Dictionary.com com lists the definition of service as “an act of helpful activity.” 

Seems pretty simple.

So, service is anything that you do to assist someone in the course of a customer’s experience with a business.  This could be something small (such as opening a door) or a task that is relatively involved (such as filling out order forms for custom product).

Every business and every customer service employee provides acts of helpful activity.  But the key to excellent serrvice is to perform all of those activities with a SMILE and a positive attitude, with some urgency and enthusiasm, and perhaps some concern and sincerity.  These are the characteristics that define excellent service.

So here’s my definition of excellent service –

  any act of helpful activity genuinely performed with urgency, positivity and a SMILE!

Here’s my definition in printable form.

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