Daily Training

Train Customer Service Every Day!

One of the most effective, basic and simplest training tools is a quick pre-shift meeting, rally, note, video or handout. 

It will take just moments of preparation and less than 5 minutes to implement.

Here’s an idea –

– Flip through Customer Service Is FREE and stop at any given page.
– On every page in the book there are phrases that are called out.  Use a phrase from the page you stopped on to be the topic of your daily training.
– Discuss this among your customer service staff members or print it out on a sheet a paper with some relevant key points as they relate to your business.

Voila!  Instant daily training!

PS – there are 101 potential training topics listed in the back of the book 101 Free Things You Can Do Now to Improve Customer Service.

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