Sell My Book & Make Money!

Join the Customer Service Is FREE Affiliate Program! Who couldn't use a couple extra bucks?  If you are a blogger or a book reviewer you can sign up and earn some cash from any sales generated through your affiliate link. Read more details … [Read more...]

Hello!

I can't recall a single time that I have gone into my local electronics retail store where I haven't been greeted.  There is always someone stationed at the entrance to greet customers.  They obviously understand the importance of greetings and first impressions. This immediate greeting does a couple of things from a customer service stand point - • Makes a great first impression for customers • Puts … [Read more...]

Consistency Creates Expectations

I recently dined at a high end steak house chain restaurant.  I was told that this was a great place and that I would be impressed.  I couldn't wait to go.  I was anticipating a fantastic steak and impeccable service that you would expect from a restaurant of this caliber and of this price point. Well, let's just say that my expectations were not met.  The food was good.  The service was sub par in my … [Read more...]

Complaints are FREE

Yes, complaints are FREE too.  Be thankful for them! No one really likes to deal with complaints or problem situations.  It can be uncomfortable and even stressful.  These "problem" situations are golden opportunies to improve customer service.  They force you to really examine the situation (and what went wrong) so that you can take the necessary steps to ensure that it doesn't happen again.  They … [Read more...]

Definition of Service

Dictionary.com com lists the definition of service as "an act of helpful activity."  Seems pretty simple. So, service is anything that you do to assist someone in the course of a customer's experience with a business.  This could be something small (such as opening a door) or a task that is relatively involved (such as filling out order forms for custom product). Every business and every customer service … [Read more...]

Customer Service Is FREE Now Available

Happy National Customer Service Day! I find it fitting to officially release my book on this day. January 17 is a national day to focus on excellent customer service. It's also a great day to make the committment to providing outstanding service in your business. … [Read more...]

Finally!

It's been a long road, a couple of years, at least.  Writing, editing, rewriting, editing, learning about self publishing, obtaining an ISBN number, designing and layout, creating images, getting feedback, more editing, setting up a website with a blog and free printable forms, waiting for proof copies, even more editing, creating a shopping cart to sell books on-line and finally placing the initial order for … [Read more...]

Welcome to Customer Service Is FREE!

Thanks for visiting. Come back soon to check out useful training tools, customer service tips, user forums, printable forms & awards and the Customer Service Is FREE Store! Remember - Train Customer Service EVERY DAY! … [Read more...]